EzineArticles - Expert Authors Sharing Their Best Original Articles



  Submit Articles
  Members Login
  Benefits
  Expert Authors
  Read Endorsements
  Editorial Guidelines
  Author TOS

  Terms of Service
  Ezines / Email Alerts
  Manage Subscriptions
  EzineArticles RSS

  Blog
  Forums
  About Us
  What's New
  Contact Us
  Article Writing Shop
  Advertising
  Affiliates
  Privacy Policy
  Site Map


Advanced Search


Would you like to be notified when a new article is added to the Negotiation category?

Email Address:


Your Name:


Prefer RSS?
Subscribe to the
Negotiation
RSS Feed:

Best Practices in Negotiation - Dealing With the Three Types of Liars
Print This Article Ezine Publisher Send To Friends Add To Favorites Post A Comment Suggest Topic Report Author

One of the toughest decisions you'll make in negotiating is what to do once you have proof your counterpart is a liar. Do you cut off all contact, withdrawing on the spot from any current transactions? This isn't always possible, practical, or desirable. Though strictly speaking, you do have a justification to at least call for a pause in the action to determine whether you and your assets are at risk.

And is there a material difference between big lies, ones that misrepresent significant deal points, and little ones that seem irrelevant to the proceedings? For instance, I was dealing with two executives at a company that was a franchised unit of a major services firm. One person revealed information to me about the other, not because I probed for it, but because they volunteered it. A few days later, one of them confessed that they were married to each other, though "for business purposes, we generally keep it a secret."

Apart from the disclosures they made regarding the others' management practices, their marital state was not relevant, until it became clear they lied about it. "Why lie?" I found myself wondering. Did it serve any purpose, except to alert me to the fact that they do lie, that they practice deceit, that they're in the habit of using ruses? Soon thereafter, I chose to sever our relationship, partly because I believe in the "Iceberg Theory." This states, if what you can see is treacherous, what you cannot see, what lies below the surface, is potentially devastating, so steer clear!

One of my law school professors admonished those of us that were studying Mediation with him to consider the sage advice one of his mentors gave him. "99% of legal problems can be avoided if you simply deal with honest people." But wasn't it the Greek philosopher Diogenes who wore out many sandals pounding the cobbles of ancient Athens, lamp in hand, seeking to find "an honest man"? If we only do business with the completely honest, won't we become very lonely negotiators? I believe it is wise to make a few distinctions, for practical purposes. There are three kinds of liars:

(1) Those that do it where something major is at stake and they're pursuing it.
(2) Those that lie about trivial things, out of habit, or seeking some thrill.
(3) Those that exaggerate or negligently misrepresent facts, without checking or supporting them with proof.

I would avoid dealing with the first two, not bothering to accuse them of prevarication or mendacity. Just walk away, if you can't run. With the third, I'd proceed, but carefully, requesting documentation or substantiation for every assertion they make. The adage, "Trust, but verify" is always good advice, especially when you're negotiating!

Dr. Gary S. Goodman is a top speaker, negotiation consultant, attorney, TV and radio commentator and the best-selling author of 12 books. He conducts seminars and speaks at convention programs around the world. He can be reached at gary@customersatisfaction.com and followed on Twitter @Bargainer.

Article Source: http://EzineArticles.com/?expert=Dr._Gary_S._Goodman

Dr. Gary S. Goodman - EzineArticles Expert Author

Other Recent EzineArticles from the Business:Negotiation Category:

Most Viewed EzineArticles in the Business:Negotiation Category (60 Days)

  1. Negotiation Tactics - 5 Simple Rules
  2. Know These 5 Essential Tips to Become Successful in Negotiation
  3. Negotiating and Persuasive Conversations in the Workplace - 3 Key Elements For Success
  4. Killer Series - 7 Steps to the Killer Negotiation
  5. Arguing With Idiots
  6. Negotiating - The Role of Role Playing
  7. Avoid the Great Eight When You Negotiate
  8. Software Contract Negotiation Tips
  9. Mark-Up Or Margin - What is the Difference?
  10. How to Win a Race When You're Not the Fastest Runner
  11. Why Win-Win Sales Negotiating Never Works and What to Do About It
  12. 4 Negotiating Myths That Are Costing You Money
  13. Negotiation Starts With Assumptions
  14. He Who Works the Hardest Wins the Negotiation
  15. 10 Ways to Quickly Boost Your Power in Any Negotiation

Most Published EzineArticles in the Business:Negotiation Category (60 days)

  1. Real World Sales Negotiations - Clear Channel Takes it to the Brink
  2. Negotiating and Persuasive Conversations in the Workplace - 3 Key Elements For Success
  3. Negotiating Your Severance Package - Should You?
  4. Arguing With Idiots
  5. Know These 5 Essential Tips to Become Successful in Negotiation
  6. Avoid the High Cost of Haggling - Have a Game Plan
  7. Used Electric Guitar Negotiating Techniques - Getting the Best Deal When Buying Or Selling
  8. He Who Works the Hardest Wins the Negotiation
  9. Ten Commandments of Negotiating For Business Incentives
  10. How to Find the Best Purchasing Or Sales Negotiation Training
  11. How to Evaluate an Offer - Offericity
  12. The Power of Persuasion in Negotiations - The Battle Plan
  13. When Negotiating Capital Equipment Installation is Key
  14. What People Need to Know About Persuasion
  15. Getting Your Client to Say Yes

 

This article has been viewed 812 time(s).
Article Submitted On: July 23, 2009



© EzineArticles.com - All Rights Reserved Worldwide.